Frequently asked questions
Is there a size chart for the products?
Yes, you will find them under the corresponding products under "Description". It is best to compare the measurements with one of your favorite pieces of clothing and then order the appropriate size. This avoids unnecessary returns and saves resources for the environment.
Where can I find the product details?
The product details are directly below the product images. Here you can read the product features and orientate yourself by the size chart.
Are the printing inks environmentally friendly?
The water-based printing inks we use in digital printing are:
free from toxins,
free from animal ingredients,
safe for toddlers and babies
certified several times.
How long is the delivery time?
The delivery time varies after receipt of payment depending on the shipping method and country of delivery. The delivery time of orders within Germany is on average 3-5 working days. Deliveries within the EU can take up to 7-10 working days.
To which countries can products be shipped?
Ordered products can be shipped to a total of 223 countries.
How does the return service work?
You fill out the cancellation form and return the product to the sender's address. After receipt of a return shipment you will be informed by our customer support.
Is a return slip enclosed with the order?
No. The return shipping costs are borne by the customer.
Which payment methods can I use?
We offer the following possibilities: MasterCard, Visa, Paypal, Stripe, instant bank transfer, GiroPay.
Where will the money be donated?
3 % unserer Einnahmen spenden wir an Hilfssprojekte der STELP. Das ist eine Stuttgarter Hilfsorganisation.